Tracking Number Policy
Store owners should clearly post the following wait times for tracking information availability on their store FAQ page, product listings and order confirmation emails:
We suggest store owners notify their customers about the tracking number availability in the order confirmation email after a customer has successfully placed an order.
Tracking numbers will be made available after an order has been processed within the following wait times for each product listed below:
Quilt Blanket: 5-7 days after order processing.
Hooded blanket: 5-7 days after order processing
Sherpa blanket: 5-7 days after order processing
High-quality quilt: 3-7 days after order processing.
Unisex hoodie: 3-7 days after order processing.
Unisex T-shirt: 3-7 days after order processing.
High-waisted legging: 3-7 days after order processing.
Sleeveless hoodie: 3-7 days after order processing.
Sleeveless zip up hoodie: 3-7 days after order processing.
Hoodie dress: 3-7 days after order processing.
Unisex zip-up hoodie: 3-7 days after order processing.
Women tank top: 3-7 days after order processing.
Men Tank Top : 3-7 days after order processing.
Bomber jacket: 3-7 days after order processing.
Men’s jacket: 3-7 days after order processing.
Women’s skirt: 3-7 days after order processing.
Men beach shorts: 3-7 days after order processing.
Unisex sweatpants: 3-7 days after order processing.
Bikini: 3-7 days after order processing.
Sunny shirt: 3-7 days after order processing.
Women dress: 3-7 days after order processing.
High waist yoga pants: 3-7 days after order processing.
Unisex sweatshirt: 3-7 days after order processing.
Women off the shoulder sweatshirt: 3-7 days after order processing.
Woman jumpsuit: 3-7 days after order processing
Sports Capri pants: 3-7 days after order processing
White sneaker: 5-7 days after order processing
Black sole sneaker: 5-7 days after order processing
Running sneaker: 5-7 days after order processing
Canvas high-top: 5-7 days after order processing
Canvas low-top: 5-7 days after order processing
Slippers: 5-7 days after order processing
Toms shoes: 5-7 days after order processing
Silicone phone case: 1-3 days after order processing
Glass phone case: 1-3 days after order processing
Wood phone case: 1-3 days after order processing.
Bedding set: 5-7 days after order processing
Printed bedding sets: 5-7 days after order processing
Solid color bedding: 5-7 days after order processing
Tracking numbers will be automatically sent to customers via the email provided in their order in accordance with the above waiting times
Delivery time guarantees for orders placed during the months of November and December will only apply to orders using Express Line Shipping products. All other orders placed with standard shipping will not be eligible for replacement or refund until 60 days has elapsed. We encourage all sellers to switch to Express Line Shipping to avoid costly delays during the Holidays.
If a customer hasn’t received a tracking number and it has exceeded the maximum number of days after the order was processed, the store owner may request a refund or request to have the order resent (NOTE: Reshipment times are the same as regular orders).
If a tracking number is not showing tracking data and it has been more than 45 days since the order was processed the store owner may request a refund or request to have the order be re-sent (NOTE: Reshipment times are the same as regular orders).
If a tracking number shows as delivered and customer claims they never received the package: The items were successfully delivered to the address your customer provided. We would recommend they contact the local courier where it was delivered or try to reschedule another delivery attempt. No replacements or refunds will be issued on items that show as successfully delivered. CROREST is not liable for incorrect address information provided by customers or missed delivery attempts by couriers.
Delivery Time Estimates By Product:
Shipping By Epacket :
This depends on where you live. Estimated Delivery Time below:
To European and American countries: 7-15 days
To other countries: 10- 25 days
Note: For some remote areas, it may need some days to ship
Shipping by DHL:
Delivery time using DHL Standard (for deliveries within the European Union) is 2-6 working-days from dispatch of the goods.
Delivery Time Guarantees
Order Modification Policy
Change and Cancellation requests are only allowed within 24 hours from the time that the order was placed. After 24 hours have elapsed, no other modifications are allowed. You can make other modifications inside the CROREST or you may notify the CROREST Support Team to make an order modification or cancellation request.
If a seller needs to change an order within the 24-hour allowable time frame, CROREST will be able to assist with the following scenarios:
Removing items from an order
Change of shipping address
Change of email address
Change of customer’s name
If a seller wants to change a variant or add more items to an order this is not possible.
Due to limited production capacity, all payments for orders must be completed within 24 hours from the time the order is received in the pending folder of the app. Sellers that fail to pay for pending orders within 24 hours must cease selling immediately or will be banned from the app.
In the event that a customer refuses to pay taxes or duties owed upon the order’s arrival in the destination country, CROREST will not reship or refund the order.
Items Damaged or Poor Quality
If an item is damaged or is shipped with a poor-quality print, you must send us a photograph of the poor-quality print or damaged area. CROREST will replace any items damaged or poor-quality at no additional cost. CROREST is not responsible for items damaged in shipping.
Wrong Product Shipped/Missing Items
If we ship the wrong product to your customer, send us a photo showing how the product differs from what was ordered and we will replace or refund any such items at no additional cost. If there are missing items in an order please tell us the items that are missing and we will send the missing item.
If you have any other complaint regarding the design printed on a product, please send us a photo. Credits, refunds, or reprints will be issued at the sole discretion of CROREST if the printed design differs substantially from the artwork that was submitted. We will investigate every case and will work to provide a resolution that satisfies you and your customers.
Refunds will not be issued for sizing disputes, only exchanges are allowed.
In the rare event that a customer is unhappy with the fit of their shoe, CROREST will process a free exchange for your customer.
Refunds will not be issued for sizing disputes, only exchanges are allowed.
Free Exchanges will only be allowed once per shoe order. Any costs related to exchanges past the first free exchange must be covered by sellers.
In order for a free exchange to be processed, sellers must provide the following information: reason the shoe didn’t fit (i.e. Too small, too big, too narrow), the new size requested by the customer, customer name, order number, and store name.
Size exchange requests that differ by more than 2 sizes from the original size ordered will be considered a customer-input error and will not be eligible for exchange by CROREST.
To reduce the risk of sizing issues, we have provided an accurate sizing chart on each of our product specifications pages for customer reference.
Free sizing exchange requests only apply to high tops, low tops, sneakers, boots, casual shoes, flip flops, faux fur boots and slip-ons. No other product in the CROREST catalog is eligible for a free size exchange. In the event that your customer is unhappy with their size and it is not one of the products eligible for a free sizing exchange request it is your responsibility to find a solution to your customer.
Package Returned To Sender – Correct Address
If a package is returned to sender by the shipping courier, CROREST will reship the package to your customer after an address verification is complete by the seller. Your customer are responsibility for shipping fee. All returned to sender orders will be exam by CROREST .We confirm to ship it back to our production facility.
Package Returned To Sender – Change Address
If a package is returned to sender due to an Address Change and would like to reship the order to the new Address, we will do it with a fee of 50% from the Order Cost.
Package Returned To Sender – Wrong Address
If a package is returned to sender due to wrong Address Information, CROREST will not be held liable and compensation will not be granted by any form. Seller should take the responsibility over this matter as we allow an Order Modification within 24 Hours.
Lost Order – Wrong Address
CROREST will not refund nor assume liability for orders that are lost due to incorrect Shipping Address.
Express Line Shipping – Customer Phone Number Requirement
In the event that an express courier is unable to deliver a package for one of the following reasons but not limited to:
Customer not present for delivery
Too many failed delivery attempts
Customs clearance hold
CROREST will not be responsible for reimbursement, refund or re-sending the package if the customer’s correct phone number is not provided in the original order details.
——wrong moblie phone——
Used Items and Term Limits
Items in used condition are not eligible for refunds or exchanges. New and unused items that have been successfully received by customers within 30 days are eligible for returns or exchanges. Once 30 days have elapsed from the receipt of goods, refunds and exchanges will no longer be accepted.
CROREST is not liable for printing or delivery delays related to complications arising from flawed designs being uploaded by store owners. CROREST is not liable for any monetary loss or damages arising from the inability to produce or ship infringing content.
ORDERS SEIZED BY CUSTOMS DUE TO COPYRIGHT AND TRADEMARK CLAIMS
Monetary Losses arising from orders seized by customs due to copyright and trademark claims are the responsibility of the seller. CROREST is not liable for losses related to the seizure of goods by international customs regulations. In addition, Trademark and Copyright is one of the most common reason for delays in shipping. CROREST won’t be able to guarantee delivery time for those shipment.