CROREST provides a service, called the CROREST App that allows users to design and sell custom apparel via their own online stores created at Shopify.com. By using our site and our service, and the CROREST App in any way, you accept the terms and conditions within this agreement and our Terms of Service, including any future amendments (collectively, the “Agreement”).
By violating this User Agreement of this Terms of Service in any way, you may be subject to immediate removal of the CROREST App from your Shopify store, cancellation of any pending orders, and/or suspension or termination of your account, at the sole discretion of CROREST
The CROREST App is provided “as is”, with no warranty of any kind. We have made every effort to provide a service that functions as expected; however, from time to time errors or internet connections may limit the performance of this service. In no way shall CROREST be responsible for any loss of profits due to or arising from the use of the CROREST App.
By installing the CROREST App in your Shopify store or WooCommerce API:
You agree to accept and abide by these Terms of Service in their entirety.
You agree that the artwork sold on your store, and the description and title thereof do not, either in and of themselves or in combination, infringe upon the rights of any third party.
You agree not to provide any inaccurate, misleading or untrue information in your store including, but not limited to: the amount of product for sale, the origin of production of the product, or the intended recipient of profits.
You agree to defend, indemnify and hold CROREST and its affiliates harmless from and against any and all claims, damages, costs and expenses, including reasonable attorneys’ fees, arising from or relating to your use of the CROREST App or CROREST’ site and services, your violation of this agreement, or your violation of any rights of another.
You agree that CROREST is not responsible for any consequential, indirect or any special damages, including, but not limited to, lost profits, associated with any action taken by CROREST pursuant to this Agreement or your use of CROREST’s service.
You agree to allow CROREST, at its sole discretion, to continue with fulfillment and distribution of orders from your store, even if your CROREST account is cancelled or suspended.
You agree to allow CROREST, at its sole discretion, to discontinue access to the App service for any reason CROREST deems necessary.
If you request a refund ,please send the item back to us. Once we receive the item we will issue you your refund. Refunds will be issued to the original payment method that you used when placing your order.
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
Return and exchange policy
Because our products are printed and unique, Therefore we only accept return or replace your order in one of those requests below:
Within 5 days starting from the day the product is purchased and received. You have to request or notify us about return or replacement the order. The exchange item must be new, have no sign of use/fix/wash and still have the clothing tag attached. Otherwise, your exchange requirement is not accepted.
Items damaged or poor quality
if an item is damaged or is printed with a poor quality, you need send us a photo of damaged items or poor quality print. Then, the exchange process will be done after we receive the product in our storage. We will examine the product condition the help customer exchange or return. But we are not responsible for items damaged in shipping.
WHICH EVIDENCE SHOULD I SUBMIT FOR RETURN OR REPLACEMENT?
Submitting all evidences to clarify shipping/product error is very important to our return/replacement process. Please note that all required pictures must be sent. Otherwise, we cannot provide return/replacement items. You can find the attached pictures as below for example:
- Picture of shipping label
- Picture of product SKU
- Picture of the product and the error you found out (material flawed, different design, different size)
Wong product shipped
If you were to, accidentally, receive an item that you did not order, please contact us: support[email protected]
Design or size issue
if you received different design or size from your order, please send us a photo and please contact us: [email protected] We will investigate this issue and will work to provide a resolution that satisfies you and your customers.
In addition, you have to make sure that your design matching on both sides our design.
If you wish to cancel your order for any reason, you may request cancellation of any order placed through your online store within 24 hours. Orders cancelled prior to 24 hours will not be charged to your provided payment method
On the other hand, If you cancel your order AFTER it has been shipped, please follow our Return Policies. The cancellation will have to be treated as a Return with all applicable fees.
Make sure you provide the correct address at checkout because we are not responsible if your order gets delivered to the wrong address.
If you contact the final mile carrier after the order has left our warehouse and ask them to forward or redirect your package, we are not responsible if that package gets lost, stolen, or damaged.
Haven’t received the goods
With these circumstances, you have to wait for the product to come back to warehouse. When we are received and inspected, we will send you an email to notify you that we have received your product. Then, we will carefully pack the product and send it to you. You are responsible for shipping costs to delivery it. Shipping costs depend on order total and weight.
How We Use Your Information
We use information that we collect about you or that you provide to us, including any Personal Information:
To present our Website and Application and their contents to you.
To provide you with information, products, or services that you request from us.
To fulfill any other purpose for which you provide it.
To provide you with notices about your account, including expiration and renewal notices.
To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
To notify you about changes to our Website, Application, or any products or services we offer or provide though it.
In any other way we may describe when you provide the information.
For any other purpose with your consent.
Listing of offered products on the Website could be used only for lawful purposes by Users of the Website. You could not frame or utilize framing techniques to enclose any hallmark, logo, copyrighted image, or most proprietary details (consisting of images, text, page layout, or type) of CROREST without express composed consent. You might not use any meta tags or any various other “unseen text” utilizing CROREST’ name or trademarks without the express written consent of CROREST. You agree not to offer or modify any content found on the Website consisting of, however not limited to, names of Users and Content, or to recreate, display, openly perform, distribute, or otherwise make use of the Material, in any way for any public function, in connection with services or products that are not those of CROREST’, in other way that is likely to trigger confusion among consumers, that disparages or challenges CROREST or its licensors, that dilutes the strength of CROREST’ or its licensor’s residential property, or that otherwise infringes CROREST’ or its licensor’s copyright rights. You also agree to abstain from abusing any of the material that appears on the Site. The use of the Material on any other website or in a networked computer system environment for any purpose is prohibited. Any code that CROREST develops to generate or show any Material of the pages making up the Site is likewise secured by CROREST’s copyright, and you may not copy or adjust such code.
If alerted by a User of any products which allegedly do not conform to these Terms, CROREST could in its single discernment explore the allegation and figure out whether to take other actions or ask for the removal or get rid of the Content. CROREST has no liability or duty to Individuals for efficiency or nonperformance of such activities.
If you utilize the Website, you are accountable for maintaining the confidentiality of your account and password and you accept responsibility for all activities that happen under your account and password. You also accept not to reveal any personally identifiable information, consisting of, however not limited to, first and last names, credentials, or various other details of a personal nature (“Personal Data”) from the Site. Your disclosure of any Personal Data on the website might result in the immediate termination of your account. CROREST additionally reserves the right to refuse service, terminate accounts, and remove or edit Content at it’s sole discernment.
CROREST is not liable for printing or delivery delays related to complications arising from flawed designs being uploaded by store owners. CROREST is not liable for any monetary loss or damages arising from the inability to produce or ship infringing content.
ORDERS SEIZED BY CUSTOMS DUE TO COPYRIGHT AND TRADEMARK CLAIMS
Monetary Losses arising from orders seized by customs due to copyright and trademark claims are the responsibility of the seller. CROREST is not liable for losses related to the seizure of goods by international customs regulations.